About the College’s Complaints Process
It’s our goal to ensure the public receives the services of proficient and competent social workers of high ethical standards. The College’s complaints process protects the public by assessing and responding to concerns and complaints about the conduct of our members.
If a member’s registration is revoked or suspended for disciplinary reasons, the College is required to publish a summary of this decision. (Information subject to a publication ban will be omitted or redacted.) Visit our decisions and outcomes page to read summaries published since December 2020. Published decisions are also included in the public registry.
Any Nova Scotian may make a complaint about the conduct of a Nova Scotia social worker who is registered with the NSCSW.
Before filing a complaint
Before filing a formal complaint to the College about a social worker, you may wish to discuss your concerns directly with the social worker or the employer. This can often be the best and fastest way of resolving your concerns.
If your concerns still cannot be addressed, please review all the information below before filing a complaint:
For comprehensive information about the College’s complaints process, please consult: